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Frequently Asked Questions
Are you an OEM manufacturer?
Yes, we operate a 50,000 square meter vertically integrated manufacturing facility (ISO 9001:2015 certified). Our in-house R&D and production capabilities ensure competitive pricing with strict quality control.
What is your typical production lead time?
Standard production cycles are 2-5 working days for stock items and 15-20 working days for custom orders, commencing upon receipt of deposit and technical confirmation.
What payment terms do you accept?
We accept standard commercial terms: a 30% advance payment via SWIFT/TT to initiate production, with the remaining 70% balance payable against the BL copy.
What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 100 units for security doors and 50 units for fire-rated doors. Mixed container loading is permitted if individual SKU MOQs are met.
Which ports do you ship from?
Our primary ports of loading are Ningbo Port and Shanghai Yangshan Deepwater Port (CNSHA). Both provide daily departures to major global destinations.
Can we use our own designated freight forwarders?
Yes, we accommodate flexible logistics solutions including customer-nominated forwarders (FOB basis) or our partnered global carriers like Maersk Line, COSCO, and DHL.